Privacy Policy

Effective Date: [14 April 2025]

Welcome to onedesk.pk (“we,” “our,” or “us”). Your privacy is critically important to us, and this Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from our website onedesk.pk

1. Information We Collect

When you visit our site, we collect the following types of information:

a) Personal Information

When you make a purchase or attempt to make a purchase, we collect:

  • Name
  • Billing and shipping addresses
  • Email address
  • Phone number
  • Payment information (processed securely via third-party processors)

b) Device Information

We automatically collect data such as:

  • IP address
  • Browser type
  • Time zone
  • Cookies
  • Referring URLs
  • How you interact with the site

c) Account Information

If you register for an account, we store your login credentials and purchase history.

2. How We Use Your Information

We use the collected data to:

  • Fulfill orders and process payments
  • Communicate with you about your order or account
  • Send marketing emails (with your consent)
  • Improve our website and services
  • Prevent fraudulent activity

3. Sharing Your Information

We do not sell your data. We may share your information with:

  • Payment processors (e.g., Stripe, PayPal)
  • Shipping partners (e.g., PostEx, Trax, TCS)
  • Third-party plugins and service providers (e.g., WooCommerce, Mailchimp)
  • Legal authorities, when required by law

4. Cookies

We use cookies and similar tracking technologies to:

  • Store cart information
  • Remember login details
  • Analyze site traffic and usage

You can manage cookie settings through your browser preferences.

5. Data Retention

We retain your data for as long as necessary:

  • To fulfill our legal obligations
  • To resolve disputes
  • To enforce our policies

Order information is retained for record-keeping unless you request its deletion.

6. Your Rights

Depending on your location, you may have the right to:

  • Access, update, or delete your personal information
  • Object to data processing
  • Withdraw consent for marketing communications

To exercise any of these rights, contact us at support@onedesk.pk

7. Security

We take reasonable precautions to protect your data, including SSL encryption, secure servers, and trusted payment gateways.

8. Third-Party Links

Our site may contain links to other websites. We are not responsible for their privacy practices. Please review their privacy policies individually.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Effective Date.”

10. Contact Us

If you have questions or concerns, please contact us at:

onedesk.pk
Email: support@onedesk-pk