Thank you for shopping at Onedesk.pk. We are committed to delivering your orders in a timely and efficient manner. Please read our shipping policy for details on how we process and deliver your purchases.

1. Order Processing Time

• All orders are processed within 1-2 business days.

• Orders are not shipped or delivered on weekends or public holidays.

• If we are experiencing a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email or phone.

2. Shipping Charges

• Shipping charges are calculated at checkout and may vary based on your location and the weight/size of your order.

• Free shipping may be available on certain promotional offers or order thresholds. These offers will be clearly mentioned on the website.

3. Delivery Time

• Orders are typically delivered within 3–7 business days across Pakistan.

• Delivery times may vary depending on the destination and courier partner.

4. Shipping Methods

We partner with reliable courier services such as TCS, Leopard Courier, M&P, and Pakistan Post to ensure safe and timely delivery of your orders.

5. Order Tracking

• Once your order is shipped, you will receive a shipping confirmation email/SMS with a tracking number.

• You can use this tracking number on the courier’s website to monitor the delivery status.

6. Delivery Issues

• If you do not receive your order within the expected timeframe, please contact our support team at support@onedesk.pk with your order number.

• We will coordinate with the courier to resolve the issue promptly.

7. Incorrect Shipping Address

• Please make sure your shipping address is accurate and complete at the time of checkout.

• Onedesk.pk is not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

8. Damaged or Missing Items

• If your order arrives damaged or with missing items, please contact us within 48 hours of delivery with photos and your order number.

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If you have any questions regarding shipping or delivery, feel free to contact our customer support team at support@onedesk.pk or call us during business hours.