Privacy Policy – ONEDESK.PK

At ONEDESK.PK (“we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect, how we use it, how we may share it with service providers, and the choices available to you when you visit onedesk.pk, create an account, place an order, contact us, or otherwise use our website and services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, information collected automatically when you use our website, and information received from service providers.

a. Personal Information

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Order details and purchase history
• Account and login information, where applicable
• Information you provide when contacting customer support

b. Payment Information

Payments may be processed through third-party payment providers.

Depending on the payment method, your payment details may be collected and processed directly by the applicable payment provider. ONEDESK.PK does not intentionally store complete payment card information on our website servers unless specifically required and handled through a secure payment service.

c. Device & Website Usage Information

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Time zone
• Referring website or URL
• Pages visited
• Products viewed
• Website interactions
• Cart and checkout activity
• Date and time of visits
• Cookies and similar technologies

2. How We Use Your Information

We may use your information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Process payments through applicable payment providers
• Provide customer support
• Communicate with you regarding orders, returns, exchanges, and account activity
• Create and manage customer accounts
• Improve our website, products, and services
• Understand website usage and customer preferences
• Detect, prevent, and investigate fraud, abuse, and unauthorized activity
• Comply with applicable legal and regulatory requirements
• Send promotional or marketing communications where permitted and, where required, with your consent
• Measure the effectiveness of our advertising campaigns

3. Marketing Communications

We may send promotional communications, including offers, product updates, and marketing messages, where permitted by applicable law and where appropriate consent has been obtained.

You may unsubscribe from marketing emails by using the unsubscribe option provided in the email or by contacting us directly.

Even if you opt out of marketing communications, we may still contact you regarding transactional matters such as orders, payments, delivery, returns, refunds, or customer service.

4. Cookies & Similar Technologies

ONEDESK.PK uses cookies and similar technologies to support website functionality, improve user experience, analyze website activity, and measure marketing performance.

Cookies may be used to:

• Keep products in your shopping cart
• Maintain login sessions
• Remember website preferences
• Understand website traffic and performance
• Measure advertising and campaign performance
• Improve our website and customer experience

Some cookies are essential for website functionality, while others may be used for analytics or advertising purposes.

You can manage or disable certain cookies through your browser settings. Disabling essential cookies may affect some website functionality.

5. Advertising & TikTok Technologies

ONEDESK.PK may use third-party advertising and measurement technologies, including TikTok Pixel, TikTok Events API, cookies, or similar technologies to understand website activity, measure advertising performance, improve campaign delivery, and help us reach customers who may be interested in our products.

These technologies may collect information such as website visits, product views, add-to-cart actions, purchases, browser or device information, and other website events.

Where supported and enabled, certain customer information such as an email address or phone number may be processed in a privacy-protective manner for advertising measurement or audience matching.

Advertising and analytics providers may process information according to their own privacy policies and terms.

6. How We Share Your Information

We do not sell your personal information.

We may share relevant information with trusted service providers when necessary to operate our business.

Payment Providers

Payment information may be processed by third-party payment providers, including:

• JazzCash
• Easypaisa
• Other payment providers available at checkout

Delivery & Courier Partners

We may provide relevant customer information to delivery and courier companies, such as:

• PostEx
• Trax
• TCS
• Other delivery providers used to fulfill your order

Website & Technology Providers

We may share information with technology and service providers that help us operate our website and business, including:

• WooCommerce
• Website hosting providers
• Security services
• Analytics and marketing platforms
• Customer support and communication tools
• Third-party plugins and service providers required for website functionality

Legal Requirements

We may disclose information where reasonably necessary to comply with applicable laws, respond to lawful requests, protect our rights or property, or investigate fraud, security issues, or unauthorized activity.

7. Data Retention

We retain personal information for as long as reasonably necessary to:

• Fulfill and manage orders
• Maintain business and transaction records
• Provide customer support
• Resolve disputes
• Prevent fraud and abuse
• Comply with legal, accounting, and regulatory obligations
• Enforce our policies and agreements

Certain transaction or account information may be retained when required or reasonably necessary for legitimate business or legal purposes.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website may use technologies such as SSL/TLS encryption, secure hosting, access controls, security monitoring, and trusted third-party payment services.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

9. Your Privacy Rights

Depending on applicable law and your circumstances, you may have rights concerning your personal information, including the right to:

• Request access to certain personal information we hold about you
• Request correction or updating of inaccurate information
• Request deletion of personal information where legally applicable
• Withdraw consent for certain processing or marketing communications
• Object to or restrict certain processing, where applicable

To make a privacy-related request, please contact us using the information provided below. We may need to verify your identity before processing certain requests.

10. Third-Party Websites & Services

Our website may contain links, integrations, payment services, advertising tools, or other services operated by third parties.

ONEDESK.PK is not responsible for the privacy, security, or content practices of third-party websites or services.

We recommend reviewing the privacy policies of third-party services before providing personal information to them.

11. Children’s Privacy

ONEDESK.PK does not knowingly request or collect personal information from children for the purpose of making purchases or creating accounts without appropriate authorization.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.

12. International Data Processing

Some service providers or technology platforms used by ONEDESK.PK may process information outside Pakistan.

Information may therefore be processed in other countries through payment providers, hosting providers, analytics services, advertising platforms, courier systems, or other business service providers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, technology, or applicable requirements.

Any updated version will be published on this page with a revised Effective Date.

We encourage customers to review this page periodically for the latest information.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or how we process your data, please contact us:

ONEDESK.PK
Email: support@onedesk.pk
Phone / WhatsApp: +92 322 4499226

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.