Shipping & Delivery Policy – ONEDESK.PK
Thank you for shopping at ONEDESK.PK. We are committed
to processing and delivering your orders safely and efficiently.
This Shipping & Delivery Policy explains how orders are processed,
shipped, tracked, and delivered across Pakistan.
1. Order Processing
- Orders are normally processed within 1–2 business days after order confirmation.
- Orders are generally not processed or dispatched on weekends or public holidays.
- During promotional campaigns, sales events, holidays, or periods of unusually high order volume, processing may take longer.
- If a significant delay is expected, we may contact you using the phone number or email address provided with your order.
2. Shipping Charges
- Applicable shipping charges are displayed during checkout and may vary depending on the delivery location, order size, weight, and selected shipping service.
- Free shipping may be available during selected promotions or for qualifying orders.
- Any free-shipping offer, minimum order requirement, or promotional shipping condition will be clearly stated on the website or during the relevant promotion.
3. Delivery Time
- Orders are generally delivered within 3–7 business days across Pakistan after dispatch.
- Delivery times are estimates and are not guaranteed.
- Actual delivery time may vary depending on the customer’s location, courier availability, weather, public holidays, operational delays, or other circumstances beyond our reasonable control.
- Remote or less-accessible areas may require additional delivery time.
4. Shipping & Courier Partners
ONEDESK.PK may use reputable courier and delivery service providers,
including:
- TCS
- Leopards Courier
- M&P
- Other courier partners selected by ONEDESK.PK
The courier service used for an order may vary based on delivery location,
availability, order requirements, and operational considerations.
5. Order Tracking
Once your order has been dispatched, we may provide a tracking number or
shipment reference through available communication channels, such as SMS,
email, WhatsApp, or phone.
Customers can use the provided tracking information, where available, to
check the shipment status through the relevant courier service.
Tracking updates may take some time to appear after an order has been
handed over to the courier.
6. Delivery Attempts
Courier partners may make one or more delivery attempts depending on their
operational procedures.
Customers are responsible for providing an active and reachable phone
number and being available to receive the order.
Failure to respond to courier calls or delivery attempts may result in
delays, re-delivery attempts, or return of the parcel to ONEDESK.PK.
Additional delivery or re-dispatch charges may apply where permitted and
where the delay or return is caused by customer-related circumstances.
7. Incorrect or Incomplete Shipping Address
Customers are responsible for providing a
complete and accurate delivery address and active contact number
at checkout.
ONEDESK.PK is not responsible for delays, failed delivery attempts, or
additional courier charges resulting from incorrect, incomplete, or
outdated information provided by the customer.
Please contact us as soon as possible if you need to correct your shipping
information. Changes may not be possible after the order has been dispatched.
8. Delayed or Undelivered Orders
If your order has not arrived within the estimated delivery period, please
contact our customer support team with your order number.
We will review the shipment status and, where appropriate, coordinate with
the relevant courier partner to investigate the delay.
Delivery estimates may be affected by circumstances outside our reasonable
control, including severe weather, transportation disruptions, public
holidays, security conditions, operational issues, or courier delays.
9. Damaged, Missing, or Incorrect Items
Please inspect your parcel when it is delivered.
If you receive a
damaged, incomplete, missing, defective, or incorrect item,
please contact ONEDESK.PK within 48 hours of delivery.
To help us investigate and resolve the issue, please provide:
- Order Number
- Customer Name
- Registered Phone Number
- Clear photos of the parcel and product
- Video evidence where reasonably necessary
- A description of the issue
Claims may be subject to verification.
For eligible cases, solutions may include a replacement, exchange, refund,
or other appropriate resolution according to our
Returns & Refunds Policy.
10. Refused or Returned Shipments
If a customer refuses delivery, provides an incorrect address, remains
unavailable for delivery, or otherwise causes a shipment to be returned
by the courier, additional shipping or re-dispatch charges may apply
where applicable.
Any refund or further action will be handled according to our
Returns & Refunds Policy.
11. Order Cancellation
Customers may contact ONEDESK.PK as soon as possible if they wish to
request cancellation of an order that has not yet been dispatched.
Once an order has been dispatched, cancellation may no longer be possible
and the customer may need to follow the applicable return procedure.
12. Communication
ONEDESK.PK may contact customers regarding their orders through the contact
information provided at checkout, including phone, SMS, WhatsApp, or email.
Customers are responsible for providing accurate contact information and
keeping their phone available for delivery-related communication.
13. Contact Us
For questions regarding shipping, delivery, tracking, or delayed orders,
please contact:
ONEDESK.PK
Email:
support@onedesk.pk
Phone / WhatsApp:
+92 322 4499226
Please have your order number available when contacting
customer support.
14. Policy Updates
ONEDESK.PK may update this Shipping & Delivery Policy from time to
time to reflect changes in our courier services, delivery procedures,
business practices, or applicable requirements.
The latest version published on this page will apply to future orders.