Terms & Conditions – ONEDESK.PK
Welcome to ONEDESK.PK. By placing an order on our website, you agree to the following Terms & Conditions. These terms are designed to provide a clear, transparent, and hassle-free shopping experience for all customers.
1. Orders & Product Information
We make every effort to ensure that product names, descriptions, images, prices, availability, and other information displayed on our website are accurate and up to date.
Product colors, packaging, appearance, or minor details may vary slightly from the images shown online due to lighting, screen settings, manufacturer packaging updates, or product batches.
ONEDESK.PK reserves the right to correct any pricing, product information, availability, or technical errors on the website.
2. Returns & Exchanges
Customer satisfaction is our priority.
If you receive a wrong, incomplete, damaged, or defective product, you may request a return or exchange within 7 calendar days of delivery.
To qualify for a return or exchange:
- The product must be unused, unwashed, and in its original condition.
- Original tags, accessories, and packaging should be included where applicable.
- Proof of purchase, such as the order number, invoice, or receipt, is required.
- The return request must be submitted within 7 days of delivery.
Items that do not meet these requirements may not be eligible for return or exchange.
3. How to Request a Return or Exchange
Please contact our customer support team within 7 days of delivery via:
Call / WhatsApp: +92 322 4499226
Please provide:
- Order Number
- Customer Name
- Registered Phone Number or Email Address
- Clear photos or video showing the issue
Our customer support team will review your request and guide you through the next steps.
4. Return Shipping & Delivery Charges
For a wrong, damaged, defective, or incomplete item caused by ONEDESK.PK, the applicable return shipping charges will be covered by ONEDESK.PK, subject to verification.
For returns requested due to personal preference, change of mind, incorrect selection, or other customer-related reasons, applicable courier and return shipping charges may be the responsibility of the customer.
Original delivery charges may be non-refundable unless the return is due to an error attributable to ONEDESK.PK.
5. Return Inspection
All returned products are subject to inspection upon receipt.
A return, refund, or exchange will only be approved after our team confirms that the product meets the applicable return conditions.
ONEDESK.PK reserves the right to decline a return or exchange if the product shows signs of use, washing, damage caused after delivery, missing packaging, or other conditions that make the item ineligible under this policy.
6. Refunds
Once a return has been inspected and approved, the refund will be initiated within 24 hours of approval.
The actual time required for the refunded amount to be received may depend on the customer’s selected payment method or financial institution.
Where applicable, only the eligible product amount will be refunded. Delivery or return shipping charges may be excluded according to the reason for the return.
7. Exchanges
Approved exchanges will normally be dispatched within 3–5 business days, subject to product availability and successful completion of the return process.
If the requested replacement product is unavailable, ONEDESK.PK may offer an alternative solution, including a refund of the eligible product amount.
8. Damaged or Incorrect Orders
Customers are advised to inspect their parcel upon delivery.
If you receive an incorrect, damaged, defective, or incomplete item, please contact us as soon as possible and provide clear photo/video evidence of the issue.
This information may be required to verify the claim and process the return or exchange.
9. Skincare & Beauty Product Disclaimer
Before using any skincare or beauty product, customers are advised to review the product information, ingredients, directions, warnings, and suitability for their individual needs.
We recommend performing a patch test before full application, particularly for customers with sensitive skin.
Individual experiences and results may vary. Product descriptions and promotional content are intended to describe the product and its intended cosmetic use and should not be considered medical advice, diagnosis, or treatment.
ONEDESK.PK does not guarantee specific or permanent cosmetic results.
If you experience an unexpected reaction or believe a product is unsuitable for you, discontinue use and contact our customer support team. Where applicable, eligible refund requests will be handled according to this Return & Refund Policy.
10. Promotional Offers & Discounts
Promotional offers, discounts, bundles, vouchers, and campaign prices may be subject to specific terms and validity periods.
Unless otherwise stated, promotional offers cannot be combined with other discounts or offers.
ONEDESK.PK reserves the right to modify, extend, or end a promotional offer at any time, subject to applicable terms.
11. Order Cancellation
Customers may contact our support team as soon as possible to request cancellation of an order that has not yet been dispatched.
Once an order has been dispatched, cancellation may no longer be possible and the customer may need to follow the applicable return procedure.
12. Contact Us
For questions regarding orders, returns, exchanges, refunds, or products:
ONEDESK.PK
Call / WhatsApp: +92 322 4499226
Please keep your order number available when contacting customer support.
13. Policy Updates
ONEDESK.PK may update these Terms & Conditions from time to time to reflect changes in our services, products, promotions, or business practices.
The latest version published on our website will apply to future orders.