Returns & Refunds Policy – ONEDESK.PK

Effective Date: September 1, 2026

At ONEDESK.PK, customer satisfaction is important to us.
We aim to make our return, exchange, and refund process clear and transparent.

Please read the following policy carefully before placing an order.

1. Eligibility for Return or Refund

A product may be eligible for return or refund when it meets the applicable conditions below:

• The product must be in its original condition as received.
• The product must be unused, unworn, and unwashed, where applicable.
• Original tags, accessories, and packaging must be included where applicable.
• Proof of purchase, such as the order number, receipt, or invoice, is required.
• The return request must be submitted within 7 calendar days of delivery.

Products that do not meet these conditions may not qualify for return,
exchange, or refund.

2. How to Initiate a Return

To request a return, please contact our customer support team within the
applicable return period:

Email:
support@onedesk.pk

Phone / WhatsApp:
+92 322 4499226

Please provide:

• Order Number
• Customer Name
• Registered Phone Number or Email
• Reason for the return
• Clear photos or video where necessary

Once the return request is reviewed and approved, we will provide the
applicable return instructions and return address.

Customers are responsible for ensuring that the returned parcel is
packaged safely and reaches us in the required condition.

3. Damaged, Defective, Incorrect, or Incomplete Items

Please inspect your order when it is delivered.

If you receive a damaged, defective, incorrect, or incomplete
product, please contact us within 48 hours of delivery
and provide clear photos or video of the parcel and product.

After verification, eligible cases may qualify for an exchange,
replacement, or refund according to the circumstances.

For issues caused by an error on the part of ONEDESK.PK, we will provide
an appropriate resolution without applying the standard customer-requested
return or exchange fee.

4. Non-Returnable Items & Exceptions

The following items or situations may not be eligible for return or refund:

• Products damaged after delivery due to customer handling or misuse.
• Products that have been used, washed, altered, or damaged after delivery.
• Products returned without the required original packaging, tags, or accessories where applicable.
• Customized or personalized products made specifically according to customer requirements.
• Items that are otherwise clearly identified on the product page as non-returnable.

Promotional and Sale Items

Products purchased during promotional campaigns, clearance sales,
seasonal sales, or with certain discount codes may have
specific return conditions.

Any applicable restrictions will be communicated on the relevant product
page, promotion, or checkout information before purchase.

5. Exchanges

For a customer-requested exchange due to size, color, preference, or another non-defect-related reason:

1. The original product must first be returned and accepted.
2. The replacement product will be subject to availability.
3. A 35% exchange processing fee, calculated on the value of the original item as shown on the invoice, will apply.
4. Any applicable delivery or courier charges may also apply and will be communicated before the exchange is processed.

For an exchange caused by a confirmed wrong, damaged, defective, or
incomplete product supplied by ONEDESK.PK, the standard customer-requested
exchange fee will not apply.

6. Refunds

Once an eligible returned product is received and inspected, we will
inform you whether the refund request has been approved.

For approved customer-requested returns that are not related to a wrong,
damaged, defective, or incomplete product:

• A 30% processing deduction will be applied to the eligible original product amount.
• The remaining eligible amount will be refunded using the applicable payment method.
• Original delivery charges may be non-refundable.
• Any applicable return shipping charges may be deducted or borne by the customer, depending on the reason for the return.

For a confirmed wrong, damaged, defective, or incomplete product caused
by ONEDESK.PK, the refund will be handled according to the verified case
and the applicable amount will be communicated to the customer before processing.

7. Refund Processing Time

Once a refund has been approved, ONEDESK.PK will initiate the eligible
refund according to the applicable payment method.

The time for the amount to appear in the customer’s account may vary
depending on the payment provider, bank, card issuer, or other financial institution.

Customers will be informed once the refund has been initiated where applicable.

8. Return Shipping Charges

Return shipping charges depend on the reason for the return.

For a confirmed wrong, damaged, defective, or incomplete product
caused by ONEDESK.PK, applicable return shipping arrangements
will be handled by ONEDESK.PK, subject to verification.

For customer-requested returns due to change of mind, preference,
incorrect selection, size/color preference, or other customer-related
reasons, applicable return shipping charges may be the customer’s responsibility.

Any applicable fees will be communicated according to the return case.

9. Inspection & Approval

All returned products are subject to inspection after receipt.

Approval of a return, exchange, or refund depends on the product meeting
the requirements of this policy.

ONEDESK.PK may decline a request where the returned product does not meet
the required condition or eligibility criteria.

10. Customized Products

Customized or personalized products made specifically according to
customer requirements are generally non-returnable and
non-refundable, except where required by applicable law or where
the product is confirmed to have been incorrectly produced, damaged,
defective, or otherwise supplied incorrectly by ONEDESK.PK.

11. Contact Us

For return, exchange, or refund inquiries, please contact:

ONEDESK.PK

Email:
support@onedesk.pk

Phone / WhatsApp:
+92 322 4499226

Please include your order number when contacting
customer support so that we can assist you efficiently.

12. Policy Updates

ONEDESK.PK may update this Returns & Refunds Policy from time to time
to reflect changes in our services, products, promotions, business
practices, or applicable requirements.

The latest version published on this page will apply to future orders.